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mC Work - Operations processes id 277 created 2008-09-16 modified 2009-06-30

Operations processes
IT service operations Customer service Software development Operations process owner Operations processes

Business operations are those ongoing recurring activities involved in the running of a business for the purpose of producing value for the stakeholders. They are contrasted with project management, and consist of business processes. The outcome of business operations is the harvesting of value from assets owned by a business. Assets can be either physical or intangible. An example of value derived from a physical asset like a building is rent. An example of value derived from an intangible asset like an idea is a royalty. The effort involved in "harvesting" this value is what constitutes business operations.

Business operations encompasses three fundamental management imperatives that collectively aim to maximize value harvested from business assets (this has often been referred to as "sweating the assets"):

  1. Generate recurring income.
  2. Increase the value of the business assets.
  3. Secure the income and value of the business.

The business model of a business describes the means by which the three management imperatives are achieved. In this sense, business operations is the execution of the business model.

link Wikipedia link GNU Free Documentation License

Diagram


mC Inputs

mC Work

Operations processes

mC Customer service

mC IT service operations

mC Software development

mC Outputs

Customer upgrade data export iInstructions e-mail

Steps

This work unit is decomposed into the following Work units, Events and Decisions

mC Customer service Roles Operations process owner


mC Preparing a metoCube migration proof of concept

mC IT service operations Roles Operations process owner


mC Customer upgrade from metoCube v1x to v2x
mC Complete back-up restore on metocube.com
mC Software update process on EC2
mC Setting maintenance mode on metocube.com
mC Updating www.metocube.com

mC Software development Roles Operations process owner


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This Work is measured by the following Indicators for which the following States have been set as goals

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Type:
Alerts: mC Operations processes alert
License: mC GNU Free Documentation License
Objectives: mC Operational efficiency
Roles: mC Operations process owner
Source: mC Wikipedia
Steps: mC Customer service mC IT service operations mC Software development

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Approvers: mC Operations Manager (mC Operations processes alert )

Reviewers: mC CEO (mC Executive level alert )

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Others: mC Operations department member (mC Operations processes alert )

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mC 2009-04-20 14.33.20 - Operations processes lucas@metocube.com 2009-04-20

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